1. Does business have missed-call text-back in place? *

YES

Small and mid-sized businesses miss about 62% of calls! Automating a text message back to missed-call dialers prevents prospects from calling competitors and recoups countless in would-be missed revenue!

2. Does website have a text-enabled phone number? *

YES

9 out of 10 people want to use messaging to interact with businesses, and the average open rate of an SMS is 99%! It’s critical that businesses offer Text Messaging as a communication channel for their customers.

3. Does website have an SMS chat widget? *

YES

SMS chat widgets allow website visitors to quickly initiate a text-message conversation but not be tethered to a website.

4. Is Google Business Chat enabled? *

YES

The average business receives over 1,000 monthly visits to their Google Business Profile! Activating Google Chat immediately converts more of these visitors into customers.

5. Are popular listings in place and in order? *

YES

Top-ranking local businesses have approximately 81 citations from top-level domains on average and search engines love to see consistent data.

Nurture & Close:

1. Is the communication system streamlined and accessible for mobile? *

YES

Managing conversations across communications in one conversation stream increases response time and ensures conversations don't go unanswered.

2. Is business leveraging Text Snippets or auto-replies for FAQs? *

YES

Response time is the #1 factor when it comes to turning conversations into sales.

3. Is the business set up to send personalized video messages to leads? *

YES

93% of companies who send personalized videos see an increase in conversion rates.

4. Does your business have Tap-2-pay *

Yes

Businesses need to be able to collect payments on the go and Text-2-Pay makes it easy and lightning fast.

5. Does it have have Text-2-Pay? *

YES

Businesses need to be able to collect payments on the go and Text-2-Pay makes it easy and lightning fast.

1. Is your business receiving a sufficient number of Google reviews? *

YES

60% of consumers feel that the number of reviews a business has is critical and 88% of consumers make the effort to consult reviews before purchase.

2. Does business have an acceptable rating? *

YES

3.3 Stars is the minimum rating customers accept.

3. Are reviews being posted regularly and consistently? *

YES

A steady increase in reviews has been shown to correlate with an increase in phone calls from Google Business Profiles.

4. Are the reviews being responded to? *

YES

89% of consumers say they’re likely to choose a local business that responds to reviews.

1. Does business have a database of emails and phone numbers? *

YES

Businesses who aren't consistently growing a database of potential and existing customer information generate significantly less repeat-buyers than businesses who have healthy databases.

2. Does your business have a way to send bulk email/sms? *

YES

Businesses that can send news, promotions, updates, and stories to contacts in bulk are able to generate new sales on-demand

3. Does your business have a Newsletter Builder? *

YES

Visual emails create brand awareness and increase brand loyalty .

Total Score

This is a 17 items checklist.

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